Privacy policy
Last updated:
1. Introduction
Welcome to Plan Your Plates.
Plan Your Plates Ltd ("Plan Your Plates", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal data.
This policy applies to our website at https://planyourplates.com, our mobile applications, and any related services.
Data Controller
Plan Your Plates Ltd
United Kingdom
Email: admin@planyourplates.com
2. Information We Collect
Depending on how you use our services, we may collect the following information.
Information you provide
Name
Email address
Password (stored securely through Firebase Authentication)
Account details
Meal plans
Recipes you create or upload
Notes and preferences you choose to save
Marketing preferences
Customer support communications
Waiting list or newsletter sign-ups
Payment Information
Subscriptions are processed through the Apple App Store and Google Play Store using RevenueCat.
We do not collect or store your payment card details. Payment information is handled securely by the relevant app store.
Information collected automatically
When you use our website or app, we may collect:
Device information
Browser type
Operating system
IP address
Usage statistics
Pages viewed
Session information
Analytics data
This helps us improve our products and understand how people use our services.
3. How We Collect Your Information
We collect information when you:
Register for an account
Join our waiting list
Subscribe to our newsletter
Contact us
Create or edit meal plans
Upload recipes
Use our website or mobile applications
Interact with our services
4. How We Use Your Information
We use your information to:
Create and manage your account
Authenticate your identity
Provide meal planning features
Save your recipes and meal plans
Deliver personalised recommendations
Improve our products and services
Respond to customer enquiries
Send important service updates
Send marketing communications where you have chosen to receive them
Analyse usage and improve user experience
Detect fraud or misuse
Meet our legal obligations
5. Artificial Intelligence
Some features may use artificial intelligence provided by OpenAI to help generate meal plans, recipe suggestions, shopping lists, or similar recommendations.
Information you submit for these features may be securely processed by OpenAI solely for the purpose of providing the requested functionality.
We do not use AI to make automated decisions that produce legal or similarly significant effects about you.
6. Legal Basis for Processing
Under UK GDPR and GDPR, we rely on the following lawful bases:
Performance of a contract (to provide our services)
Consent (for marketing communications where required)
Legitimate interests (to improve our products, understand usage and maintain security)
Legal obligations where applicable
7. Marketing
If you choose to receive marketing communications, we may send you updates about:
Product launches
New features
Tips and guides
Promotions
Company news
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.
8. Cookies and Analytics
Our website uses cookies and similar technologies.
We use Google Analytics to understand how visitors use our website and to improve our services.
Cookies may collect information such as:
Browser type
Device information
Pages visited
Time spent on pages
Referring websites
You can control cookies through your browser settings.
9. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers that help us operate our services, including:
Firebase (authentication and data storage)
OpenAI (AI-powered features)
Google Analytics (website analytics)
Apple App Store (subscription processing)
Google Play Store (subscription processing)
RevenueCat (subscription management)
These providers only process personal information where necessary to provide their services and are required to protect your information appropriately.
We may also disclose information where required by law or to protect our legal rights.
10. International Data Transfers
Some of our service providers may process your information outside the United Kingdom.
Where this happens, we take appropriate safeguards to ensure your information receives an adequate level of protection in accordance with UK GDPR and applicable data protection laws.
11. Data Retention
We keep your personal information only for as long as necessary.
Generally:
Account information is retained until you delete your account.
Meal plans and recipes remain available while your account is active.
Newsletter information is retained until you unsubscribe.
Analytics data is retained according to our analytics provider's retention settings.
Information may be retained for longer where required by law or for legitimate business purposes.
12. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your information from:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
While we work hard to protect your data, no internet transmission or storage system can be guaranteed to be completely secure.
13. Children's Privacy
Plan Your Plates is intended for individuals aged 16 years or older.
We do not knowingly collect personal information from anyone under the age of 16.
If we become aware that we have collected information from someone under 16, we will delete it as soon as reasonably practicable.
14. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict how your information is processed
Object to certain processing
Request a copy of your information in a portable format
Withdraw consent where processing relies on consent
To exercise any of these rights, please contact:
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your information has not been handled appropriately.
15. Third-Party Services
Our services may contain links to third-party websites or integrate with third-party services.
We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business operations.
Where appropriate, we will notify users of significant changes.
The latest version will always be available on our website.
17. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Plan Your Plates Ltd
Email: admin@planyourplates.com